Christmas Delivery Guarantee
When do I need to order for guaranteed Christmas delivery?
The sooner the better but we can only guarantee delivery on orders received by midnight Monday 9th December 2019.
Where do items ship from?
All items are dispatched from Melbourne, Australia.
If I order after this date, could I still get my order before Christmas?
Yes of course!
If you place an order after December 9th, it is still quite possible that your order will arrive by Christmas, especially if you're in VIC/ACT/NSW and you opt for Express Postage, we unfortunately just can't guarantee it.
Christmas Delivery Guarantee Terms and Conditions
Where your product has been ordered within the deadline above, and a delivery attempt has not been made by 24th December 2019, we will refund you the amount equal to the shipping charge you paid for your product.
Where an order qualified for Free Shipping, we will compensate you the amount equal to our standard delivery charge.
A delivery attempt is where the carrier has attempted delivery, but no-one was present to sign for the goods. Where there is no- one available to accept delivery, a calling card will be left, or goods taken to a local depot or post office for collection.