Shipping and Delivery

We aim to dispatch all orders next business day, however please allow extra time during peak periods and new product releases. Dispatch of an order may be delayed where address information requires verification or correction prior to dispatch. All orders are shipped from Melbourne, VIC Australia. 


Delivery within Australia is available via Standard or Express Post shipping.  

Standard Shipping 
~ $9.95 Flat rate.
~ FREE standard shipping on orders over $250.00.

Express Shipping
~ $14.95 Flat rate.

Standard Delivery Timeframe Guide*

Melbourne metropolitan area
Up to 2-3 business days
Sydney, Canberra, Adelaide metropolitan area
Up to 2-3 business days
Brisbane metropolitan area, Tasmania
Up to 3-4 business days
Perth, Darwin metropolitan areas
Up to 5-7 business days


***Please refer to the NZ Post Website here for COVID-19 UPDATES***

 ~ $25.00 Flat rate with Australia Post's International Express Service.

~ FREE International Express shipping on orders over $275.00.

Delivery Timeframe Guide*

 New Zealand Up to 4-5 business days

*Delivery Times are estimates only and are based on assuming regular business operations, excluding weekends, public holidays and unexpected warehouse closures.
Delivery estimates are in no way a guaranteed delivery date. Once orders are picked up by our courier, we are not responsible for delays caused by unforeseen circumstances with the delivery carrier, incorrect/undeliverable shipping addresses, weather and other natural causes, or other factors outside our control.

All deliveries will require a signature unless you provide Authority To Leave (ATL) during checkout.
If at checkout you select 'Authority to Leave' for your parcel, a signature will not be required on delivery and your package will be left in a suitable place at your delivery address if you're not home. Please note we will not be held responsible for any parcels that are lost or stolen as a result of selecting Authority To Leave. If the delivery driver cannot identify a suitable/safe place to leave your package and deems the goods will not be secure if left, your package will be delivered to the closest collection point and a card will be left.  

Please ensure you enter the correct delivery address as parcels that are returned to us as undeliverable will incur a re-dispatch fee. Subject to our Returns Policy, delivery charges paid for the original dispatch are not refundable.


Pawmanity currently only ships to Australia and New Zealand. 

All duty and taxes (where applicable) are to be paid by the customer upon receipt of shipment. 

If you have any questions or would like to discuss your order further please feel free to contact us via our contact form here.