Privacy Policy

Welcome to the Pawmanity website. Because your privacy is very important to us, we want you to understand our practices with regard to collecting and using your information both online and offline and the steps we take to safeguard it. This statement applies to personally identifiable information collected from our customers. When this Privacy Policy uses the term "personally identifiable information," we mean information that identifies a particular individual, such as the individual’s name, postal address, Email address and telephone number. Personally identifiable information is sometimes referred to in this Privacy Policy as "personal information."

SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?

When you create a Pawmanity account at our on-line store the personal information we collect may include your:
- Name
- Delivery Address
- Email Address
- Telephone Number
- Mobile Number

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

- The personal information we collect from you will be used in some or all of the following ways:
- To deliver the products you have purchased from Pawmanity
- To update you on the delivery of the product and for customer support purposes
- To provide you with relevant product information
- To customise future shopping for you and improve our store.

When you give us your email address on the Pawmanity website through our supporters or other pages, we will also use your personal information to send you information, marketing and/or promotional materials from time to time. You can unsubscribe from this information at any time by using the unsubscribe function within the electronic marketing material.

You can update your personal information anytime by accessing your account on Pawmanity website or by contacting us at enquiries@pawmanity.com.au if you used our guest checkout.

SECTION 2 - CONSENT

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent or provide you with an opportunity to say no.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at info@pawmanity.com.au. 

SECTION 3 - DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

SECTION 4 - SHOPIFY

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

Payment:
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).

SECTION 5 - THIRD-PARTY SERVICES

Pawmanity does not sell, share or trade customers’ personal information collected online with third parties. Personal information collected online will only be disclosed within our group for internal use only.

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

SECTION 6 - SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

SECTION 7 - AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

SECTION 8 - COLLECTION OF COMPUTER DATA

When you visit Pawmanity, we will automatically record information that your browser sends whenever you visit a website. This data may include:

- Your computer's IP address
- Browser type
- Web page you were visiting before you came to our site
- The pages you visit on our site
- The time spent on those pages, items and information searched for on our site, access times and dates, and other statistics.

This information is collected for analysis and evaluation in order to help us improve our site and the services and products we provide. This data will not be used in association with any other personal information.

SECTION 9 - CHANGES TO OUR PRIVACY POLICY

Pawmanity reserves the right to modify and change this Privacy Statement at any time. Any changes to this policy will be published on our site.

SECTION 10 - COMPLAINTS ABOUT BREACHES OF PRIVACY

If you are not satisfied with the way in which we handle your enquiry or complaint, please don't hesitate to contact us at info@pawmanity.com.au.

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